Frequently asked questions

What's your processing time?

**We are currently still on schedule processing orders even with Covid-19. Please be aware that shipping speeds may be slower at this time. Our current processing time is 3-5 days before shipping with the exception of pre order items. Please note that any items purchased with pre order items will not be shipped until the pre order item is ready to be shipped to save on shipping costs. If you would like in stock items shipped asap please make two separate purchases.

How do you grade your pins?

All pins sold on our website are considered A-Grade unless otherwise noted. Please read product listings when ordering. We have semi-annual Seconds sales which are announced on instagram and through our email list. A-Grade: These are near perfect pins. May have very minor cosmetic issues but nothing major. Seconds: Slightly more defective pins. These include but aren't limited to: Scratches on metal/enamel, small dents, incorrect color fill, over fill, underfill, dust in enamel, small areas of missing enamel, oxidized metal, smudges, ect. C-Grade: "Unsellable" quality pins. These are very defective pins that include everything in Seconds section as well as major defects such as missing enamel, large sections of incorrect color fills, large chips and dents, bent/missing posts, ect. These are usually extremely discounted.

How long are shipping times?

**Please note that due to Covid-19, shipping times are dramatically slower than usual. Please allow up to 12 business days for US orders and up to 8 weeks for international orders after inital shipment for your order to arrive before contacting us. For domestic orders please allow 3-5 business days on top of processing times to receive your order. If you have any issues receiving your order, please contact us at tokuartsco@gmail.com. For international orders please allow 21 business days on top of processing times to receive your order. If you have any issues receiving your order, please contact us at tokuartsco@gmail.com.

I placed two separate orders. Can I combine shipping to save $?

Sure! Please reach out to us at tokuartsco@gmail.com or by filling out the contact form letting us know. Please include the order numbers of the orders you would like to combine. We will refund any overages once your package is weighed and sent out. If we have already began fulffillment for one of the orders we unfortunately will not be able to combine orders. *Please note that we cannot combine orders during larger sales and product launches.

How are enamel pins made?

Enamel pins are mass produced in a factory. We send our designs to the manufacturer and they send us the finished product.

Can I order a custom design?

Due to the fact that enamel pins are mass produced and the high cost associated with having them made, unfotunately no.

Who's your manufacturer? Where can I get my own made?

Due to enamel pins being a highly custom product we prefer not to share which manufacturers we use. What works for us may not work for you and vice versa. We suggest looking on alibaba for custom pin manufacturers or searching google for one that works for you.

Do you ship to the UK?

Due to the new VAT regulations, we are currently unable to process UK orders on our website. We are however, still able to accept UK orders on our etsy page. tokuartsco.etsy.com. If there is an item out of stock on our etsy that is in stock on our website, please reach out to use so we can create us a custom listing for you.

I received the incorrect product.

While I do make sure to triple check orders before they are shipped, I am just one person and I do make mistakes sometimes. Please reach out to me via the contact form or by emailing me tokuartsco@gmail.com with your order number and a photo of the incorrect products that you received so I can take care of it for you asap!

I never received a shipping confirmation.

Please check your spam/trash email. If you haven't received a shipping confirmation after 7 days of placing your order and your order did not include a pre-order item, please reach out to us via the contact form or by emailing us at tokuartsco@gmail.com.


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